Making Matrix Management 2.0™ Work
There are five keys to making the Matrix Management 2.0™ OS work collectively called SPARC™: Structure, Productivity, Accountability, Relationship Management and Collaborative Leadership.
The MM 2.0™ Maturity Model is a tool that provides a roadmap for adopting the new MM 2.0 operating system by illustrating what level of maturity the organization is operating at for each key.
The Five SPARC™ Keys
In a matrix, the horizontal dimension is the most important, and it’s the horizontal dimension that needs to be structured. The Structure Key focuses on how to create a two-dimensional structure that is aligned with your business strategy, and how to decompose and deploy goals throughout the horizontal structure.
The Productivity Key is critical to optimizing the whole organization instead of just optimizing individual parts such as functions. It addresses productivity, prioritization, resource management, standardization and technical management issues.
Matrix accountability, the Accountability Key, is a completely different system of accountability than was used in the old OS:
- It aligns everyone horizontally, around the external customer, rather than vertically, around functions.
- It’s a proactive, rather than reactive system.
- It focuses on optimizing teams.
- It promotes self-responsibility and self-direction.
- It’s a no fault, no blame system.
- It’s a commitment-based system.
A matrix organization can be thought of as a web of relationships, most importantly, horizontal relationships. The Relationship Management Key addresses the types of relationships that exist in a matrix, and how to manage them effectively. It paves the way for a shift from authority-based relationships to partnership-based relationships.
In a matrix, cooperation is essential. Leaders must be able to gain buy-in and commitment in the absence of authority relationships, and build high performing teams. The Collaborative Leadership Key addresses collaborative leadership skills needed by leaders to drive results.
How do the SPARC Keys generate levers for change?
Combining keys generates two levers for change. Accountability is pivotal, and is included in both the Organizational Lever and the Leadership Lever
The first three keys – Structure, Productivity and Accountability – combine to create the Organizational Lever. This lever addresses the organizational systems that need to be redesigned in order to support a matrix and shift the way that leadership teams function:
- Strategy deployment
- Business unit management
- The project system
- Cross-enterprise business process management
The last three keys – Accountability, Relationship Management and Collaborative Leadership – combine to create the Leadership Lever. This lever shifts leaders from authority-based, to commitment-based leadership, compelling them to:
- Act as empowered adults
- Build and manage relationships as partnerships
- Lead without authority
- Create a culture of success
How can you pull these levers for change?