One of their constant complaints is they want more engagement. The nerve of them to want to make a contribution, to use the skills they paid so dearly for in the form of college loans. How dare they think they should have a say in how things are done. What do they know?
I’m sure you’ve heard the expression, "The customer is king!" It’s been around since about the 1990's and the expression has become ubiquitous. But have you considered where this expression came from in the first place?
Because it’s creating tyranny in our projects and organizations.