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MM 2.0™ Introduction I – Understanding Your Organization as a Matrix

A matrix organization is any organization that needs to operate in two dimensions:

  • The vertical dimension of areas, functions and reporting relationships
  • The horizontal dimension of processes, projects and customer/supplier relationships.

When an organization seeks to introduce matrix management and to integrate its operations, the first step of the transformation process is to help staff, managers and leaders understand what matrix management means in the context of their organization.

This short introductory program covers three foundational topics about matrix organizations and matrix management:

  • The definition of a matrix organization and the main ways in which work happens across a matrix
  • How internal customer/supplier relationships are created and how to identify customers
  • How to build and manage customer/supplier relationships in the absence of authority

The course includes a simulation and group activities to bring the content to life and to help participants connect it to your organization.


Learning Objectives:

Participants who complete the course will:

  • Be able to explain what makes their organization a matrix
  • Understand and classify work as process or project
  • Be able to identify internal customers and suppliers for their work
  • Gain tools and techniques for building and managing the foundational customer/supplier relationship


Any members of a matrix organization

Recommended Length:

3 – 3.5 hours

Recommended Class Size:

Up to 25 participants

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